Plain English, On Purpose
Straight Answers.
Everything travellers ask us, answered in plain English. If it is not here, our team is one message away.
How do I contact Private Rescue in an emergency?
Call the operations line shown on your membership card and in your account, answered 24/7/365. The operations centre verifies your membership and begins coordinating immediately. Save the number before you travel.
Does membership cover pre existing conditions?
Rescue and evacuation services respond to emergencies regardless of pre existing conditions. The optional Travel Insurance Add On may apply exclusions for pre existing conditions, which are detailed in the insurer’s policy documents.
Which areas are excluded?
Exclusions, including designated active war zones and specific listed regions, are stated openly in the Member Services Agreement and summarised on the When We Deploy page. We publish them because you should know before you pay.
How fast do you respond?
Advisory begins the moment you call. Physical response time depends on location, terrain, weather and permissions. The operations centre coordinates the fastest safe option available and keeps you informed at every step.
Private Rescue insurance?
No. Membership is a prepaid services membership that coordinates and performs services during emergencies. It is not a contract of insurance. The optional Travel Insurance Add On is a separate underwritten product with its own policy documents.
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