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Accessibility Statement

Everyone should be able to read what we cover, compare prices, and reach help. That includes people using screen readers, keyboards, and assistive technology. Here is where we stand, stated openly, including what is not fixed yet.

Last updated: 01/08/2026

Our commitment

Private Rescue is committed to making this website accessible to the widest possible audience, regardless of ability or technology. We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the standard generally accepted as good practice for web accessibility.

Where we stand today

This website is partially conformant with WCAG 2.2 Level AA. Partially conformant means most content meets the standard, but some parts do not yet. We would rather tell you that plainly than claim a badge we have not earned.

Known limitations

We are currently aware of the following, and remediation is in progress. Some images do not yet have text alternatives for screen readers; we are adding descriptive alt text across the site. Some pages are being reviewed for heading structure so that screen reader navigation by headings works predictably everywhere. If you find an issue not listed here, we want to know about it.

What we have done

The website is built to work with keyboard navigation and current assistive technologies. Text can be resized using standard browser controls without loss of function. Color contrast in our design is checked against WCAG contrast requirements. Forms in the sign-up and account areas use labeled fields. Accessibility is included in our review process for new pages and features rather than treated as an afterthought.

Third-party content

The secure card entry fields at checkout are provided by CyberSource, our payment processor, inside embedded frames we do not control. We have selected them in part for their compatibility with standard browsers, but their internal accessibility is governed by CyberSource. If you cannot complete a payment using assistive technology, contact us and we will arrange an alternative way to complete your purchase.

Compatibility

This website is designed to work with recent versions of major browsers (Chrome, Firefox, Safari, Edge) on desktop and mobile, and with commonly used screen readers including NVDA, JAWS, VoiceOver, and TalkBack. It may not display optimally in outdated browsers.

If you cannot access something

If any part of this website is difficult or impossible for you to use, tell us and we will help directly. Contact help@privaterescue.com or call +44 020 3239 7777. Describe the page and the problem, and mention the browser and assistive technology you use if you can. We aim to respond within [X business days] and to provide the information or service you were trying to reach in an accessible form while the underlying issue is fixed. Members who need assistance urgently should always use the 24/7 operations line rather than website channels.

Enforcement and feedback

We treat accessibility feedback as a defect report, not a complaint to be managed. Reports go to the team responsible for the website and are tracked to resolution. If you are not satisfied with our response, you can escalate through the complaints process described in our Member Services Agreement.

Review of this statement

This statement was prepared on 31/07/2026 based on [self-assessment / an evaluation using automated testing and manual review]. We review it [every 12 months] and whenever significant changes are made to the website. As known limitations are resolved, this page is updated to reflect the current state.